Shipping Days

​

We ship on Mondays and Tuesday.

​

 

UPS 3 Day Select

​

All UPS 3 Day Select shipments will arrive in 3 business days. Any shipments estimated to arrive earlier will be shipped UPS Ground and arrive within 1-3 business days. 

​

​

UPS 2nd Day Air

​

This is an expedited delivery service that guarantees delivery by the early morning of the second business day. 

​

​

UPS Next Day Air Saver

​

This is an expedited delivery service that guarantees delivery by the end of the next business day.

​

​

Insurance

​

Plants will not be shipped with insurance. Under UPS policy, due to their stance on perishable items, they will not cover the insurance of any plants and shipping plants is considered at your own risk. UPS recommends expedited shipping options if you are ordering perishable items. Please contact us within 24 hours of your package delivery timestamp if you experience significant damage or pests on your plant and would like to return your plant for a full refund. Please review our Return & Refund Eligibility Policy for additional information. 

 

 

Taxes

​

Since we are located in a state with no sales tax that means no purchase will be subject to additional taxes and fees. 

​

​

Packing

​

We ship all plants bare-root and wrapped in sphagnum moss. We tape the moss bag to insulated bubble wrap and cushion the leaves with Poly-fil to prevent any movement during shipping. Additionally, we take pride in reusing shipping materials whenever we can to be as eco-friendly as possible. 

​

​

Heat Pack

​

If you need a heat pack please make sure to add one to your purchase. We will have them available on the site for anyone who needs it. We do not replace cold damaged plants. Due to this we will be selling less during the winter. We promise to insulate the package when shipping during winter to avoid any damage. Please remember that shipping during winter is at your own risk and should be avoided if temperatures are expected to be too low. I recommend selecting the USPS Express or UPS 2nd Day Air option at checkout to avoid any delays.

​

​

Shipping Delays

​

Please note that we are not responsible for shipping delays. We will honor a refund if your plant arrives in the conditions specified in Return & Refund Eligibility. We do not offer refunds for plants arriving healthy but delayed. The cost of shipping has already been applied to the cost to ship your plant. 

​

 

LOCAL PICKUP

​

We are now offering local pickup in the state of Delaware. The meeting point will be at the Middletown Lowes next to the Bank of America ATM located at 500 W Main St, Middletown, DE 19709. The date and time will be set after the purchase is made. 

​